RESPONSIBLE GAMING

Gemler is a responsible gaming operator that is passionate about responsible gambling.

Players at Gemler should play at our casino for fun and solely for leisure purposes. Players with a gambling problem or showing signs of developing an issue with gambling should not play at our site. Likewise, anyone underage should never try and play at Gemler.

A small percentage of casino players can develop issues with their gambling. If that is you or someone you know, we encourage you to seek help.

Gemler's responsible gambling policy highlights our over-18s only position, informs you of the limits that can be set on your account, details of how to self-exclude from our casino, as well as information on independent organisations that can support those with gambling issues. 

We ask all players to read this policy and consider setting limits, even if you do not think you have a gambling problem.  

OVER 18s ONLY

Opening an account at Gemler account is only for players aged 18 or over. Strict policy procedures are in place to prevent minors from playing at Gemler.

We reserve the right to request valid documents for identification and verification checks from any player at any time - particularly if we suspect they are underage.

Anyone underage found gambling at Gemler will have all bets placed become null and void and any winnings forfeited. Additional legal implications could follow.

If you have suspicions that someone underage is playing at our casino, please contact the customer support team on live chat or email support@gemler.com, and we will take all necessary measures. 

To prevent minors from accessing our site, we recommend installing internet filtering programs on their devices or devices they use. Programs such as Cyber Patrol and Net Nanny prevent children from accessing inappropriate material. Used correctly, it will prevent minors from visiting Gemler. 

Other steps you can take to prevent minors from attempting to gamble include:

  • Password-protect your devices.
  • Don't leave your device unattended when logged in to any casino.
  • Never let underage persons gamble alongside you or show them how to play. 
  • Keep your casino logins secret and any payment methods away from children.
  • Don't autosave passwords on your devices, and consider 2FA where available. 

SETTING LIMITS AT GEMLER 

Gemler has two main limits that any player can place on their accounts.

A. Deposit Limits

This is a limit on how much money you can deposit over a set period - daily, weekly, and monthly.

When a limit is set, you will not be able to deposit further until your limit resets.

Want to set a deposit limit? Login to your account and go to My Profile > Limits.

If you need help, contact our live chat team or email support@gemler.com with your account information and desired deposit limits. 

B. Session Limits

This is a limit on how much time you spend on our website - daily, weekly or monthly.

When your session limit is hit, you won't be able to play further until your limit resets. 

Want to set a session limit? Login to your account and go to My Profile > Limits.

You can also contact our live chat team or email support@gemler.com if you need help. 

LIMIT DURATION

Limits are not forever. You can decrease or increase them yourself, but know we will never change your limits unless you explicitly ask us.

Requests to decrease your limits are acted upon immediately. Go to My Profile > Limits to reduce any limits. 

If you wish to increase a limit, this will only be acted upon after 24 hours has passed since you requested the change.

To increase a limit, go to My Profile > Limits. 

Alternatively, contact the live chat team or email support@gemler.com to change your limits. 

LIMIT RESTRICTIONS

Any limits you put in place at Gemler will apply:

  • For all the games offered at Gemler; and 
  • Across all devices, Infiniza Limited provides its games to you so far as possible.

IMPORTANT: Any limits you set at Gemler will only apply to this brand and website. If you have any accounts at our sister brands, we encourage you to set limits there as well. 

If you contact live chat or email support@gemler.com, the customer support team can set up limits across all our brands for you. 

REALITY CHECK POP-UP

It can be easy to lose track of time when playing at an online casino. The purpose of the reality check pop-up is to alert you at certain time intervals with the amount of time you have been playing and your total winnings and losses during this period.

We require you to confirm you have read the alert to remove the pop-up. You have the option to end your game session or continue playing. 

SELF-EXCLUDE FROM GEMLER 

Any player can take a break from Gemler using the self-exclude feature. This blocks you from playing for a definite or indefinite period. 

During a self-exclusion period, you will be able to login to your Gemler account but only to withdraw any funds. You will not be able to make deposits or play any games.

Additionally, you will not receive any marketing materials from us during the period of self-exclusion. 

If you wish to self-exclude, login to your account and go to My Profile > Self-Exclusion. You can choose how long you want to self-exclude from here.

If you need any help, please contact the support team on live chat or email support@gemler.com. 

If you wish to increase a self-exclude period, you can contact our live chat team or email support@gemler.com. Any request to extend a self-exclusion is processed immediately. 

A notice to decrease a definite self-exclusion period is affected only after the lapse of 24 hours from the day we receive the message from you. 

A notice to revoke an indefinite self-exclusion period is affected only after the lapse of seven days from the day we receive the notification from you.

If you want to block yourself from ever playing at Gemler again or would like us to prevent you from ever opening an account, please contact live chat or email support@gemler.com. 

IMPORTANT: If you self-exclude from Gemler, it will apply to this brand only. If you have an account at any of our sister brands, we recommend you self-exclude from those brands too.

If you wish, you can contact live chat or email us to arrange self-exclusion across multiple brands. 

If you self-exclude from Gemler and have accounts at other gambling operators, we recommend you self-exclude from those sites too.

Unfollowing any social media accounts connected with Gemler and other gambling operators is also suggested.  

PERMANENT ACCOUNT CLOSURE 

All players can request that we permanently close their Gemler account at any time. Please note that this is separate from self-exclusion. Closing your account is a permanent decision which means you will never be able to access your account again or play with us. 

If you wish to close your account permanently, please withdraw any remaining funds in your account first. Then contact live chat or email support@gemler.com. 

HELP AND SUPPORT FOR PROBLEM GAMBLING 

If you are concerned about your gambling or someone you know, taking the Gamblers Anonymous questionnaire here is an excellent first step.

Numerous respected organisations exist to help players at risk of or displaying signs of problem gambling.  

The Gemler team is trained to spot signs of problem gambling, but third-party help from qualified organisations is always recommended. 

Below we have highlighted two professional organisations that offer free support and help to individuals with a gambling problem.

Gambling Therapy 

Gamblers Anonymous 

IMPORTANT: Most countries have national organisations for gambling problems and addiction. Gemler advises you to seek these out in cases of language and cultural barriers. 

BEFORE GAMBLING AT GEMLER 

  • Make sure gambling is your choice - don't ever feel pressured to gamble.
  • Set financial and session limits before you start playing.
  • Don't bet more than you can afford and play assuming you will lose.
  • Gamble for entertainment only and never as a profit-making activity.
  • Don't gamble if you are feeling stressed, lonely or depressed.
  • Know the signs of problem gambling.
  • Do not be ashamed or embarrassed to seek help if you think your gambling is problematic.

Never gamble if:

  • You are under the legal gaming age where you live.
  • Gambling has started to interfere with your daily responsibilities.
  • You are in recovery for any dependency.
  • You are under the influence of alcohol or drugs.
  • You are chasing prior losses.
  • You are playing as a way to try and recover a debt or pay a bill with any winnings.
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Gemler.com is operated by Infiniza Limited, a company incorporated in Malta, company registration number C 77819, with its registered address at The Bastions Office No.2, Emvin Cremona Street, Floriana, FRN1281, Malta. Infiniza Limited is licensed and regulated by the Malta Gaming Authorities with license number MGA/B2C/367/2016 (Issued on the 1st of August 2018).

Gemler.com is a trademark of Infiniza Limited. Play responsibly and in moderation. Do not consider gaming as a way of earning money, and only play with money that you can afford to lose. If you are worried about your gaming or affected by someone else’s gaming, please contact GamCare or Gamblers Anonymous for help.

© Infiniza Limited