PAYMENT METHODS AT GEMLER
Here you can find information about which payment methods Gemler accepts, as well as frequently asked questions regarding deposits and withdrawals.
Please see below for current payment methods you can use. New methods will be added here and inside your Cashier when they go live.
- Visa
- Mastercard
- Jeton
- Jeton Cash
- MiFinity
- Neosurf
- Sofort
Please note that not every payment method is available to residents of every country. We accept players from all over the world but are limited with which options we can offer to residents of many countries.
If you want to know more about which methods are open to you, don't hesitate to contact our live chat team or email support@gemler.com, and they will advise you.
WHERE CAN I SEE AVAILABLE PAYMENT METHODS?
That's easy. Login to your Gemler account and hit the + button (find it in the top right corner). This opens the Cashier and displays all the available deposit options for you.
HOW DO I DEPOSIT?
- Open the Cashier.
- Select the payment method you want to use and enter an amount.
- Complete your payment details and confirm.
Your deposit will be processed immediately, and your balance updated with your new funds.
ARE DEPOSITS INSTANT?
Yes, deposits are processed instantly and should be in your account in seconds.
WHAT CURRENCIES DO YOU SUPPORT?
Gemler supports deposits and withdrawals in euros only. If you are in a country that doesn't use euros, this doesn't prevent you from playing at our casino.
Payment fees may from time to time be applied on cross currency transactions depending on the chosen payment method, bank, card issuer and country of the bank.
HOW DO I WITHDRAW MY WINNINGS?
Make a withdrawal in three simple steps:
- Select the 'Withdrawal' tab in your main account menu list.
- Choose your withdrawal method and the amount you wish to withdraw.
- Confirm your withdrawal.
Withdrawals usually need to be made via the same method you used to make the original deposit. For example, if you deposited with Visa, you would need to withdraw funds back to the same Visa card.
If, for any reason, the payment method you used to make a deposit is no longer valid, please get in touch with customer support before trying to withdraw funds.
HOW QUICKLY ARE WITHDRAWALS PROCESSED?
Gemler processes all withdrawals within 72 hours, although many withdrawal methods are faster and, in some cases, instant.
Card payments and some bank methods can take an additional few days to reach your account. Unfortunately, we have no control over that - blame banks for being slow!
If your account is fully verified, you may benefit from faster withdrawals.
CAN I CANCEL WITHDRAWALS?
Pending withdrawals can be cancelled within 72 hours. Go to the withdrawal page and select the withdrawal you want to cancel.
This function is only available on some methods.
WHY DO I NEED TO VERIFY MY ACCOUNT?
Due to numerous laws and regulations, Gemler is obliged to confirm the identity of players. This helps prevent underage gambling and illegal activities.
We have made the verification process as simple as possible. If you are asked to verify your account, please provide us with a copy of some national ID (passport, driving license, national identity card), plus a proof of address document.
This document can be a recent bank statement or utility bill that clearly shows your name and your current address. These must match the details you used when opening your account with us.
When any player makes cumulative deposits exceeding €2,000, we require you to complete a short Source of Wealth questionnaire. This asks how you are funding your gambling. In some cases, we may require supporting documentation.
Please know that any documents and information submitted to Gemler for verification purposes are treated with the utmost discretion and are only handled by a small team of qualified staff. We aim to complete any verification processes within a few days.
TOP PAYMENT TIPS AT GEMLER
- Please ensure your name and personal details are correctly spelt/entered when opening your account.
- Make sure that the name on your account matches the name on any payment method you use.
- Never borrow or use a friend or family member's card or payment account to make a deposit.
- Be patient and understand that verification processes are unavoidable.
- Please complete the Source of Wealth questionnaire if requested to do so.